Title: Sky / Openreach Silver Address request

[NathanG72]

Hi, Openreach have confirmed my property has a valid UPRN and advised that Sky need to submit a Silver Address request. There is already Openreach fibre equipment on a nearby pole, so I’m trying to establish whether this is just a database/address issue or whether there is a genuine reason FTTP cannot serve the property. My main frustration is that Sky don’t seem to provide an email contact for this. I’d much rather have this dealt with in writing, as over the phone there is very little accountability or record of what has actually been requested. Has anyone successfully got Sky to raise a Silver Address request with Openreach, and if so, what is the best route?

[Chrisee]

@NathanG72 this should be able tonget sorted via tge Sky team thst handle requests to Openreach so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

My Post Has Been Escalated – What Happens Next on Sky Community

For future reference Sky do not use email as a customer support channel chst is the nearest alternative.