The wire coming from outside is broken

[Bampa+matt]

The wire that connects from the box outside to the box inside has snapped

[Highlinder]

@Bampa+matt  Do you have broadband or phone service at all?

[Bampa+matt]

No Internet connection at all. It's the very thin wire that comes from the box outside

[TimmyBGood]

@Bampa+matt 

You'll need to log a fault with Sky for attention by either themselves or the network maintainer (Openreach or OpenEIR)

[Bampa+matt]

Yes I have now thank you