The phones in our house plus smart tv is not picking up Wi-Fi or a connection but the green lights a

[SarahCP1]

Our hub has 3 green lights and checking my connection on the app says everything is good. However I can't get Wi-Fi on any phone or smart tv. 
the hub is there when I look on settings but it's just swirling. I've tried turning everything on and off again. Any help appreciated. 

[Addie15]

Hi there, @SarahCP1. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

We are still looking to help you @SarahCP1 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks