The light for internet on my black box is red and I can not access the internet or use my apps on tv

[Mossy3]

The light for internet on my black box is red and I can not access the internet or use my apps on tv. I have run the network status and I am not connected to the internet. I have turned off everything and back on, I have followed instructions and disconnected at the wall and put back in after 5 seconds making sure it clicks. No joy, still not working.

[Mr+Flibbles+86]

Hi there @Mossy3 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @Mossy3 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks