The coins toon is weak on top floor

[CL26]

Hi in Jan your tean connected the broadband using our old BT cable but it is in the ground floor on other side of the house, the top floor on the other side which is 3 floor up appears weak connection - could you send engineers to reset the router location which is in middle of the house so we can go top floor connected without issues? 

[caesarome]

@CL26 

You are only talking to other customers here and not Sky supoport so you would need to call them about this.

[Chrisee]

@CL26 it is unlikely that the broadband termination can be moved but you can ask butvtgere can be a charge.

Your other options if it cant is to relocate the hub yourself by using a longer cable to the incoming line termination point. If it is a full fibre line a simple cat5e ethernet cable can be used which are readily available and should not affect speeds. Otherwise consider buying Sky's WiFi Max package which can supply up to 3 extenders or buy and usecyour own whole hime WiFi system.

[CL26]

Thank you very much! I actually signed up Superfast and do have a wifi connection  gurabttee in my package so I contacted Sky and they are sending a booster to me to arrive in 3-5 days and if it still not working they will send an engineer. But your advice is very helpful I will take it in other occasions similar issues. Best