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Discussion topic: The Worst internet ever

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This message was authored by: Burak2

The Worst internet ever

Every month this [removed] test internet ever goes down to 0.2mb for 4-5 days and when I want to cancel my subscription they try to sell another stupid service. WHO BUYS THAT [removed] SERVICE WHEN THEY COULDNT GET STABLE INTERNET IN 2026!!!  You've got a guarantee for this [removed] but after 4-5 days they still want to charge me for cancellation fee. [removed]

 

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This message was authored by: TimmyBGood

Re: The Worst internet ever

Posted by a Superuser, not a Sky employee. Find out more

@Burak2 wrote:

You've got a guarantee for this **bleep** but after 4-5 days they still want to charge me for cancellation fee. 


The guarantee is of the right to leave if the stated minimum speed cannot be delivered to the Hub (which is different to WiFi from it), but consumer law requires the customer to give the provider reasonable opportunity to remedy the situation first.

 

https://www.sky.com/help/articles/sky-broadband-speed-guarantee 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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