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Discussion topic: The Router is slow and old the engineer said we need a new one.

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Avatar for Jennue
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This message was authored by: Jennue

Message posted on ‎07 Apr 2024 10:48 AM

The Router is slow and old the engineer said we need a new one.

Our Wi-Fi is slow when your engineer came for another issue he said it was very old and would be better with a new one. Can you please sned me one.

 

Many thanks,

 

Wendy

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Avatar for Highlinder
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Superuser
This message was authored by: Highlinder

Message posted on ‎07 Apr 2024 10:52 AM

Re: The Router is slow and old the engineer said we need a new one.

Posted by a Superuser, not a Sky employee. Find out more

@Jennue  Which router do you have from the link below from Sky.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: TimmyBGood

Message posted on ‎07 Apr 2024 11:14 AM

Re: The Router is slow and old the engineer said we need a new one.

Posted by a Superuser, not a Sky employee. Find out more

@Jennue 

 

Sky currently has four generations of Hub which are technically in-support, but the Sky Hub (2013) and Q Hub (2016) models will be obsolete by the end of next year.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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