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Discussion topic: The Internet light keeps going off on my sky q hub??

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Phil+bur
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The Internet light keeps going off on my sky q hub??

‎24 Aug 2023 07:55 PM

The middle green light on my sky q hub keeps going off. I  believe that it is the Internet light. Do I need a new hub?

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mae-3
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Re: The Internet light keeps going off on my sky q hub??

‎24 Aug 2023 08:55 PM

@Phil+bur 

 

You likely have a broadband line fault to test this use the Sky App to run a broadband line test and book an engineer if it advises you to do so.

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Zen internet on FTTP (900Mbps down, 100Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.
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Phil+bur
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Re: The Internet light keeps going off on my sky q hub??

‎25 Aug 2023 08:02 AM

Thank you. Sky are checking the line. 

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