@Esther25 Have you recently moved from another property? If so did you complete a Home Move? You can't take you hub to another address and plug it in unless Sky have advised they have activated your service.
a fixed line boradband service can't follow you around the network
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
