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Discussion topic: TV keeps buffering

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This message was authored by: DaveyBoi1994

TV keeps buffering

TV keeps buffering when I watch TV on my sky puck in my upstairs bedroom and I pay for the sky max router and shouldn't be having any problems with weak connections upstairs in my property
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This message was authored by: TimmyBGood

Re: TV keeps buffering

Posted by a Superuser, not a Sky employee. Find out more

@DaveyBoi1994 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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