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Discussion topic: Switching to Sky Fibre

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This message was authored by Eccy+P This message was authored by: Eccy+P

Switching to Sky Fibre

How do I get the refund of BT cancellation charges I was promised when I switched to Sky broadband?


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This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Switching to Sky Fibre

Posted by a Superuser, not a Sky employee. Find out more

@Eccy+P 

 

Then after you’ve paid your provider any early termination charges you owe, we need you to send us some info to process your claim. You’ll need to do this within 90 days of your Sky being activated.

 

Email switchingcredit@sky.uk with Switch credit request in the subject line with:

 

  • Your name and address
  • Your Sky account number
  • A copy of the final bill from your old provider showing the charges
  • Evidence the charges have been paid – It could be a copy of a bank or credit card statement

 

https://www.sky.com/help/articles/switching-credit-offer 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Switching to Sky Fibre

Posted by a Superuser, not a Sky employee. Find out more

@Eccy+P 

 

Then after you’ve paid your provider any early termination charges you owe, we need you to send us some info to process your claim. You’ll need to do this within 90 days of your Sky being activated.

 

Email switchingcredit@sky.uk with Switch credit request in the subject line with:

 

  • Your name and address
  • Your Sky account number
  • A copy of the final bill from your old provider showing the charges
  • Evidence the charges have been paid – It could be a copy of a bank or credit card statement

 

https://www.sky.com/help/articles/switching-credit-offer 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Eccy+P
Topic Author
This message was authored by Eccy+P This message was authored by: Eccy+P

Re: Switching to Sky Fibre

Many thanks TimmyBGood.

Your newer was perfect and, credit to Sky, they refunded me within 24 hours! 😊

Eccy+P
Topic Author
This message was authored by Eccy+P This message was authored by: Eccy+P

Re: Switching to Sky Fibre

Oops "Answer " 🤭

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