Number of devices connected to SR203 Router on Sky Supafast Broadband

[keithrev]

Hi all,

I have Sky Supafast Broadband with download speed of around 50mbps, upload of about 18mbps and ping of about 15ms. I have been having a few issues with device connectivity and speed since I swapped from BT to Sky in early February.

A few of the people on the phone from Sky say I have a lot of devices connected but I am very surprised at that.

I currently have 14 devices connected which include a Sky Booster, Q and Mini box. The rest are phones, a couple of laptops, a couple of xBoxes, firestick and a smart TV.

That doesnt seem alot to me for a house with 2 adults and 2 twenty year old boys. 

Any thoughts please?

[Chrisee]

@keithrev 50Mb/s is not a lot for 4 adults to share these days. To give some examples streaming Netflix in UHD will use up to half that bandwidth. Even watching something on You Tube in 1080p will use up to 6Mb/s etc etc. Downloading a game update can easily saturate your link. So agree amongst yourselves thst large downloads like on demand content on Sky Q or game updates are done when people are not playing or watching. 

Something that gets over looked is thst devices like phones save data back to the cloud when not in use and your 8Mb/s uplink can get overloarded which will impact downloads as well.

Another factor is Sky hubs just like BT hubs do not prioritise traffic so gaming becomes an absolute pain as packets get queued behind other users apps causing increased latency etc. You can buy gaming routers that offer QOS at a price, for Sky connections Asus and Netflix routers usually work. 

This something that is getting worse as average speeds rise developers are leass careful with their bandwidth requirements which is great if you have true fibre but hard for peoplecstuck on a connection over copper.

[keithrev]

Thanks @Chrisee that helps. 

Maybe I was getting close to capacity with BT when I only had Sky+ and now I am on the Q Box and Mini I have added to the load and having issues. That said we dont really use the internet part of the Q just record and watch live TV (from the dish).

I find the data and info I can get from the Sky App and Router pretty limited which is a shame.

I thought the 'mesh' between the Sky devices would help with connections but if it is the Broadband capacity that is the issue there isnt much I can do. I just wished I had something that would show the utilisation of my line.

[TimmyBGood]

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@keithrev wrote:

A few of the people on the phone from Sky say I have a lot of devices connected 

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Unfortunately that's a standard but not entirely helpful response from a support centre.

I do note the presence of two Xboxes though: if those were in simultaneous use for online gaming there's potentially not a lot of headroom on a 50Mbs connection, and they might also be working the router fairly hard.

[Chrisee]

@keithrev you can see the data tYou are using in the My Sky app if you run the connection test and let it go through all its screens. 

These days updates to console games are very large files and just one updating could cause issues for other family members. 

[keithrev]

Thanks @Chrisee and @TimmyBGood excellent tips as usual.

I didnt know some data was available on the MySky app will have a look on there.