Discussion topic: Switching package

This message was authored by: CC80 · ‎19 Aug 2026

I currently have an account for broadband and phone, I want to switch to the 900mb package which comes with TV for £41pcm but this is not showing as an option when I am signed in, any ideas on how to resolve?

This message was authored by: SKY1992bf · ‎19 Aug 2026

@CC80 it's possible the offer is for new customers only unless it explicitly states for new and existing customers

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Daniel0210 · ‎19 Aug 2026

@CC80

It stands a chance that offer (I haven't seen it myself) is for new customers only.

▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

This message was authored by: CC80 · ‎19 Aug 2026

Thanks all, yes I phoned and found it was for new customers, they couldn't offer anything decent as existing so have switched to Vodafone. Many thanks for taking the time to answer.

Discussion topic: Switching package

Switching package

All Replies

Re: Switching package

Re: Switching package

Re: Switching package

Was this discussion not helpful?

Search Sky Community

Start a new discussion