Discussion topic: Switching from BT

This message was authored by: JulesetFergus · ‎02 Apr 2024

Hi, I've just signed up to Sky broadband and TV. I'll be moving from BT (broadband and entertainment package). How does Sky know I'm moving? I've not been asked at any point in the online sales process.
I'm confused!

This message was authored by: SKY1992bf · ‎02 Apr 2024

@JulesetFergus If the switch works correctly bt will inform sky directly about broadband only but not tv services

you need to ensure that you cancel the tv element yourself directly with bt

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This message was authored by: jamesn123 · ‎02 Apr 2024

@JulesetFergus

When you put your postcode/phone number into the Sky website it should have said that it sees an currently active service at the address

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

Discussion topic: Switching from BT

Switching from BT

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