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This discussion topic has been answered Discussion topic: Switching broadband to Sky

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This message was authored by: AardvarkJnr

Switching broadband to Sky

I am scheduled to switch over to Sky at the end of the month with my contract with my current provider ending today but moving to rolling contract. Will Sky, as part of the switching process, cover my final bill due to the overlap? 


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This message was authored by: SKY1992bf Answer

Re: Switching broadband to Sky

Posted by a Superuser, not a Sky employee. Find out more

@AardvarkJnr  sky will cover upto £200 as a credit on your sky account but are responsible for paying your current provider first 

 

Once you have settled the bill with your previous provider first, This link explains how to apply for switch credit

https://www.sky.com/help/articles/switching-credit-offer?DCMP=dmc-skycom:na_switch_credit#M1014

Note switch credit is limited to a maximum of £300 (service = tv £100 and/or broadband £200)

the documents that need to be sent in pdf are a copy of your final bill clearly and separately identifying the termination charges and a copy of the statement showing it's been paid

Note you must apply within 90 days of your sky service activation date


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Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by: SKY1992bf Answer

Re: Switching broadband to Sky

Posted by a Superuser, not a Sky employee. Find out more

@AardvarkJnr  sky will cover upto £200 as a credit on your sky account but are responsible for paying your current provider first 

 

Once you have settled the bill with your previous provider first, This link explains how to apply for switch credit

https://www.sky.com/help/articles/switching-credit-offer?DCMP=dmc-skycom:na_switch_credit#M1014

Note switch credit is limited to a maximum of £300 (service = tv £100 and/or broadband £200)

the documents that need to be sent in pdf are a copy of your final bill clearly and separately identifying the termination charges and a copy of the statement showing it's been paid

Note you must apply within 90 days of your sky service activation date


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here

Did this answer not help you?

This message was authored by: caesarome

Re: Switching broadband to Sky

Posted by a Superuser, not a Sky employee. Find out more

@AardvarkJnr wrote: Will Sky, as part of the switching process, cover my final bill due to the overlap? 

To be clear, Sky will not pay any final bill you have with your current supplier and will only apply a credit to your Sky account if they have charged you an early termination fee.

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This message was authored by: JimM1

Re: Switching broadband to Sky

@AardvarkJnr As soon as your contract ends, then you fall into the rolling monthly option, so really you have no early termination fee as such, just the notice required for you to move, all you can do is see what sky say's to it all!

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