Broadband was working on Monday morning at 6am. Using old tenants old router. This switched off at 8am. Got message saying my new broadband was switching over. They had Sky, I was getting Sky so it was being done remotely.
Since then I have plugged in the new router after receving a message saying it was finished switching on by Openreach. Not had any internet since.
Did all the tests and it says it needs and engineer. Which I do not agree with.
My experience is that I have DSL sync but no internet. It needs Sky to clear the stale session and kick the line on the BRAS/RADIUS? If needed, reset my port and re-provision the circuit. The previous tenant’s Sky service worked this morning on the same pair, so this looks like an authentication/mer session issue rather than a physical fault. I have “Broadband/DSL light solid, Internet/Globe amber.” “Router is my Sky hub.” “Power-cycled for 5+ minutes and left it 10–15 minutes to re-authenticate.”
Anything else to help?
