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Discussion topic: Superslow internet

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This message was authored by: SDNB

Message posted on ‎08 Aug 2025 09:15 AM

Superslow internet

Sky send offers on Glass which I am interested in. However my average speed is less than what is required to power it. A recent local upgrade has benefitted customers less than 400 metres from my house. A new housing estate has been built which offers internet speeds 20x mine.

My post code is DL10 and I get 14mbps at best.

When will I get what I am paying for?

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This message was authored by: cookiemonsteruk

Message posted on ‎08 Aug 2025 09:23 AM

Re: Superslow internet

Posted by a Superuser, not a Sky employee. Find out more

@SDNB 

 

Could you post your router statistics as shown below

 

https://helpforum.sky.com/t5/Broadband-Talk/How-to-read-your-Sky-Hub-statistics/ba-p/3645346

 

Also enter your full address below and post the table and notes after removing your address from the image

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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