Superfast broadband is very slow

[samspeirs92]

Have tried everything asides from calling sky but i have weak phone signal.

Router Statistics

System Up Time: 01:02:02

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 521913 745773 0 1799699 2391754 01:00:11 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 108817 59135 0 3856 4045 01:00:06 WLAN (5 GHz) Up 675271 475851 0 2650576 1640288 00:59:47

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Broadband Link Downstream Upstream Connection Speed (Kbps) 26533 5614 Line Attenuation (dB) DS1:24.5    DS2:68.8    DS3:90.3 US0:10.7    US1:56.1    US2:0.0 Noise Margin (dB) DS1:5.2    DS2:5.1    DS3:0.0 US0:6.2    US1:6.1    US2:0.0

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Poll Interval:

Seconds (at least 3s): 

[Highlinder]

@samspeirs92  Do you have a landline phone that you can use? How many devices are connected to your broadband?

[samspeirs92]

No and maybe 4/5 currently

[Highlinder]

@samspeirs92  Has this slow speed just started happening or has it been going on for sometime. Notice from the router stats that you are on a very long line.

[samspeirs92]

It has been gradually worse over the last week or so as far as i'm aware

[Highlinder]

@samspeirs92 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Can you see if this picks up anything it should also tell you the speeds you are supposed to get between and your minimum.

[samspeirs92]

I just did that and now all of a sudden it says there is a problem with the WiFi and they want me to contact them. 

[Highlinder]

@samspeirs92  Give them a call if you can if the broadband test is saying to do this and they should be able to help you further test to find out what the issue might be.