Superfast broadband false advertising

[bw11kfc5261]

I am at the end of my broadband contract and looking to renew or go somewhere else. So eventually spoke with a sky representative and said I can up grade to full fibre 300 he even gave me a price. A week later I'm still waiting for confirmation when it will be swapped over, so I phoned. Now they tell me it's not available in my area???? I can go on sky website and put my address in and it tells me that full fibre is available at that address. I mentioned this to the call taker and was told to ignore it as its wrong!!!!!!! Isn't that false advertising? 

[jamesn123]

@bw11kfc5261 

If you go to this site and use the 'address checker' then post the resulting table & text below it back here we can confirm for you.