Superfast Broadband - need to move the route within my house

[J10DYA]

Having recently had Superfast broadband fitted, unbeknown to me at the time they fitted a box on the front of my house then ran a wire around it to the kitchen, through the wall where they mounted the box internally and plugged in the router.

We're now having the kitchen re-modelled and the router is where the kitchen sink is going so any ideas how I can get the router moved to another room?  Presumably this is booking an engineer to come but (other than moving home) the website does nto show me how.

Thanks in advance.

[TimmyBGood]

---

@J10DYA wrote:

Having recently had Superfast broadband fitted, unbeknown to me at the time they fitted a box on the front of my house then ran a wire around it to the kitchen, through the wall where they mounted the box internally and plugged in the router.

---

That sounds like FTTP (even though it's providing a 'Superfast' rather than 'Ultrafast' service).

Could you confirm if the 'box internally' is an Openreach ONT which will be white with PON and LOS LEDs (amonst others) on its front?

[J10DYA]

You're correct, the box internally is Openreach, white with LOS PON LAN on it, only the PON and LAN has a green LED above them.

[jamesn123]

Hi @J10DYA 

You'd need to call Sky and try to book a ONT relocation, whether they will do this for you is another question.

[TimmyBGood]

---

@J10DYA wrote:

You're correct, the box internally is Openreach, white with LOS PON LAN on it, only the PON and LAN has a green LED above them.

---

Unfortunately ONT relocation isn't a trivial task: the existing fibre-optic pigtail will have been cut to precisely the length it needs to be to reach the current position, so replacement has to be carried out by a fibre-splicing team.

[TechmanagerMal]

• @J10DYA 
• I appreciate its "the luck of the draw" which installation team you get but for future reference, I would suggest a conversation with the ones you get before they start is a must.