Superfast Broadband Action Required

[Liam1066]

My Superfast Broadband was supposed to be activated remotely on the 19th but it changed to this message at about 4pm on that day and hasn't been updated since. I don't know what I'm expected to do here, as you can see in the images it says to check the message centre but there's nothing in there. It says "Action required" does that mean I need to do something? Or did someone run into an issue activating my Superfast and now need to delay the activation for whatever reason? I don't know if I need to phone Sky or not.

[jamesn123]

@Liam1066 

You may need to call Sky about it.

I've flagged your post to Sky incase you'd rather chat about it on the forum but replies wont be instant and it may take longer to get your issue sorted compared to phoning.

[Lisa-P1987]

Thank you for escalating this. We have now sent an invite to chat 🙂

[Mr+Flibbles+86]

UPDATE - we have looked into this on a private chat and confirmed the order status

[Kerem+A]

I have the same issue. Can you help me? @Lisa-P1987  @Mr+Flibbles+86 

[Mr+Flibbles+86]

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you

[Lisa-P1987]

Update - Spoken to Kerem+A and gave the same advice provided by the contact centre team when they called. 🙂

[Olena+Gotlib]

The same problem, they had to turn on superfast on the 1st day of June, then on the 6th day and now on the 7th - there is no speed, but there is an inscription. Please sort out my problem.

[Highlinder]

@Olena+GotlibI am afraid you are not talking to Sky, this is a mainly public run forum of users like yourself. If you are having issues with your order then you need to call Sky and see what the issue is.

[Olena+Gotlib]

yeah, it's simply impossible to get through to the support service, maybe there is some kind of secret code from the numbers that you need to press to immediately get to the operator?

[Highlinder]

@Olena+GotlibAre you coming from another ISP or are you upgrading as you are already a Sky customer for something else?

[Olena+Gotlib]

I am already a Sky client, and I ordered a transition to a new tariff from the old Essential to Superfast.

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Moderator note: removed personal details

[Olena+Gotlib]

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Moderator note: removed personal details

[Highlinder]

@Olena+GotlibThis is a public forum and putting personal information like this is not good. Have you called Sky via your land line if it is working. Just dial 150 on your landline and when asked the nature of the call say " Technical ", Do not hang up " even if asked to do so.

[Mr+Flibbles+86]

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you