Struggling with internet connection

[Joking16]

Our internet box is showing all 3 green lights but no devices are working properly in our house. I've ran a couple of tests on the app and they say it's working ok and nothing wrong in my area but we have a issue as nothing is loading on our phones, computer or even our sky glass... it's struggling to connect and if it does it's displaying voices behind the picture.

[Greenfingers001]

Hi there @Joking16 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147