Connecting issues

[Deancole1979]

Hi , we have connection issues in other rooms - seems like the hub is just not strong enough to service the entire home .

the pucks even disconnects saying no WiFi when the hub lights are white and on . 
puck sometimes makes a strange noise . 
home testing is saying all is good but something is wrong 

[jamesn123]

Hi @Deancole1979 

Which hub do you currently have and have you always had this issue with WiFI range?

[Deancole1979]

Not sure if tou got the last message 

 Thanks for the rely 

its the white router with the black pucs that cam with the fast fiber  BB thst i had installed in november / december 2024 

yes its never been the best 

[jamesn123]

@Deancole1979 Seems like you need some booster pods to cover your home. You can claim these for free if you have the wifi max addon

[Deancole1979]

Hi , I do .

how do I get them ? 

[jamesn123]

@Deancole1979 you need to speak to sky. I have escalated your post to them. Look out for a message on the forum to chat.

[Deancole1979]

Thank you 👍

[Greenfingers001]

Thanks for escalating this. We’ve sent @Deancole1979 an invite to chat.