Discussion topic: Storm damage to Hub

This message was authored by: Stoney14 · ‎12 Jun 2023

Hi, we live in a rural village and have had quite a severe storm this evening, since then we have had no lights on the hub, yet all other electrical items are working fine, I've done all usual troubleshooting etc and swapped plug sockets etc but literally nothing from the hub? Can anyone help please? @sky

This message was authored by: Chrisee · ‎12 Jun 2023

@Stoney14 hubs geing damaged by storms is quite common Sky cannot respond directly to your post but Imhavecescalated this to,the team who supports the forum who should message you tomorrow to set up a private chst through the forum where a chat button will,appear.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This message was authored by: Lisa-P1987 · ‎13 Jun 2023

Thanks for escalating this. We’ve sent Stoney14 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert

This message was authored by: Lisa-P1987 · ‎15 Jun 2023

We are still looking to help you Stoney14. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert

Discussion topic: Storm damage to Hub

Storm damage to Hub

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