Stop my trial

[Vasilica2012]

I want stop my trial ,how can I do??

[caesarome]

@Vasilica2012 

What trial is it ?

[Vasilica2012]

Contract I want cancel ,is finish in 30.08.2026.

[caesarome]

A broadband contract, a TV contract which one is it ?

[TimmyBGood]

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@Vasilica2012 wrote:

Contract I want cancel ,is finish in 30.08.2026.

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You cannot give notice by posting to a forum.

[Vasilica2012]

Broadband 

[Daniel0210]

@Vasilica2012 
This link explains how to switch to an alternative broadband provider or the various methods to cancel completely.
https://www.sky.com/help/articles/cancel-sky-broadband

If you try to cancel whilst still in a minimum term deal you might have to pay an early termination charge - Sky should notify you if you do and how much they’ll charge.
https://www.sky.com/help/articles/charges-for-ending-your-sky-contract-early

NOTE: One Touch Switching only applies to broadband and Talk and NOT a TV subscription.

Return packaging for any equipment Sky expect back will be sent out to you near the end of the 14 day notice period to the address the account was registered at. Remember to keep any proof of posting indefinitely.

[caesarome]

@Vasilica2012 

If you are on a trial then I would suggest calling Sky to ask them to cancel it.

[Vasilica2012]

Broadband subscription, please

[Vasilica2012]

I can't call i just can send a email? Fo you have ideea the customer service email?

[GD1]

@Vasilica2012  I'm not aware of Sky doing a trial period for broadband as it isn't cost effected, you do have  30 day cool off period however once outside that you'll be locked into a minimum term, normally 24 months.

[caesarome · Accepted solution]

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@Vasilica2012 wrote:

Fo you have ideea the customer service email?

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There is no email which is why there are two options so you can either call or use the messaging service to do this.

https://www.sky.com/help/articles/cancel-sky-broadband

Select "No, I still need help" at the bottom of the page on the above link.