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Discussion topic: **bleep** broad band

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Avatar for Mark19681234
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This message was authored by: Mark19681234

Message posted on ‎25 Jul 2026 09:37 PM

**bleep** broad band

Once again you people have put my broadband down to 16 meg you people are criminals I pay for 300 meg so why haven't I got it I've ran numerous scans and all come out at 16 meg 

either boost it back or I will cancel the contract as your negating on your deal 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎25 Jul 2026 09:41 PM

Re: **bleep** broad band

Posted by a Superuser, not a Sky employee. Find out more

@Mark19681234  I can assure you no one here has done anything to your broadband.

 

How are you measuring your speeds?  What speed is the mysky app showing reaching your hub?  As that is the speed that Sky quote.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: TimmyBGood

Message posted on ‎25 Jul 2026 10:07 PM

Re: **bleep** broad band

Posted by a Superuser, not a Sky employee. Find out more
@Mark19681234 wrote:

 

I pay for 300 meg 

Delivered as far as the Hub over optical fibre and ethernet cable, not WiFi from it.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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