Still not blocking despite adding as exception on BB shield

[Leanneg1]

I've blocked lots of adult sites yet my child is still able to access them. Help! I have it locked down to teens as well as adding multiple sites onto the exception list. Yet looking at his history, he is still able to access them.

[Tom-W19]

Hi @Leanneg1 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147