Discussion topic: Still no broadband

This message was authored by: SWestgate · ‎09 Sep 2024

I have had no broadband since Friday morning, four days. Can you let me know when it will be reinstated.

Thanks so much.

Best,

Shaun

This message was authored by: Daniel0210 · ‎09 Sep 2024

Not really. In case you aren’t aware we are mainly fellow customers on here trying to help other customers and you’re not contacting Sky Customer Services by posting on the forum.

Have you reported this to Sky? Openreach aim to fix individual domestic faults in two working days from being informed.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Chrisee · ‎09 Sep 2024

@SWestgate a fault reported on Friday should be fixed by the end of the following Tuesday (second working day after the report) if it isnt then you will be due compensation see Customer Auto-Compensation | Sky Help | Sky.com

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

Discussion topic: Still no broadband

Still no broadband

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