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Discussion topic: Still no broadband

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Avatar for SWestgate
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This message was authored by: SWestgate

Message posted on ‎09 Sep 2024 06:10 AM

Still no broadband

I have had no broadband since Friday morning, four days. Can you let me know when it will be reinstated.

 

Thanks so much.

 

Best,

 

Shaun

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎09 Sep 2024 06:17 AM

Re: Still no broadband

Posted by a Superuser, not a Sky employee. Find out more

@SWestgate 

Not really. In case you aren’t aware we are mainly fellow customers on here trying to help other customers and you’re not contacting Sky Customer Services by posting on the forum.

 

Have you reported this to Sky? Openreach aim to fix individual domestic faults in two working days from being informed. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Chrisee

Message posted on ‎09 Sep 2024 07:30 AM

Re: Still no broadband

Posted by a Superuser, not a Sky employee. Find out more

@SWestgate a fault reported on Friday should be fixed by the end of the following Tuesday (second working day after the report) if it isnt then you will be due compensation see Customer Auto-Compensation | Sky Help | Sky.com

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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