0

Discussion topic: Still no broadband

Reply
This message was authored by SWestgate This message was authored by: SWestgate

Still no broadband

I have had no broadband since Friday morning, four days. Can you let me know when it will be reinstated.

 

Thanks so much.

 

Best,

 

Shaun

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Still no broadband

Posted by a Superuser, not a Sky employee. Find out more

@SWestgate 

Not really. In case you aren’t aware we are mainly fellow customers on here trying to help other customers and you’re not contacting Sky Customer Services by posting on the forum.

 

Have you reported this to Sky? Openreach aim to fix individual domestic faults in two working days from being informed. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
INFORMATION FOR SKY+ USERS: From 29th October 2024 you will no longer be able to pair your viewing card to a Sky+/Sky+HD box that the card is not already paired to, so if your Sky box fails you can’t replace it and you'll need to move to either Sky Q, Sky Glass or Sky Stream to access Sky content
This message was authored by Chrisee This message was authored by: Chrisee

Re: Still no broadband

Posted by a Superuser, not a Sky employee. Find out more

@SWestgate a fault reported on Friday should be fixed by the end of the following Tuesday (second working day after the report) if it isnt then you will be due compensation see Customer Auto-Compensation | Sky Help | Sky.com

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion