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Discussion topic: Still having problems with Sky internet dropping out following third party VPN patch

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This message was authored by EadyMcc This message was authored by: EadyMcc

Still having problems with Sky internet dropping out following third party VPN patch

I got the new Sky Max Hub in October and I am still having problems connecting and reconnecting my work laptop. I completed the form that was posted on the Community message board re Third Party VPNs and got a message back from Sky that 'we have looked into your issue and its now been fixed'. Well its not! My wifi is intermittant up until 1pm every day then from 1pm it works perfectly.  All other devices in the house are connected. My husband has the same problem on his work laptop and I submitted the form for his work VPN too. He is also still having connection issues. When will Sky do the necessary updates to rectify this on the Sky Max Hubs.. Our ICT departments are unable to provide any other support on the matter.  When you are working from home and paid for a better connection with higher speeds you expect to be able to do your job throughout the day and not just when Sky works. Fed-up!

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This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Still having problems with Sky internet dropping out following third party VPN patch

Posted by a Sky employee

Hi @EadyMcc 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
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