Still have internet issue after engineer visit

[mrbacon]

So BT Openreach engineer arrived today and fixed my line that was dropping from 40meg to 35meg then to 30meg then to 25meg etc etc and he got it straight back up to a 40meg sync its max by simply replacing the faceplate on my master socket.

However although now the router is showing a connection speed of 39999kbps so 40meg i am still getting a perfect exactly 29.9meg on all speed tests as if their is an artificial cap on my line.

What do i do?

[caesarome]

You will need to do as presumbly what you did before and report this to Sky.

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

[mrbacon]

I did manage to contact Sky. They said I have to wait 14 days for the line to "notice" the  change in speed and if it has not gone up by them to phone again. Is this correct?

I remember years ago i had this same issue a artificial cap and they had to restart line training to fix it as if i was a brand new customer.

[mrbacon]

The BT openreach engineer said my area is less than 3 months away before openreach FTTP will be available so around that time i will probably move to EE on full fiber then and get away from Sky.

I would have changed to full fiber with Sky but these recent outages and Sky's support not appearing to fully know what there doing is putting me off staying with sky even for full fiber.

[mrbacon]

It has started working at 40meg like the router is connected at so the artificial cap has vanished.

[Chrisee]

@mrbacon the engineer replaced the face plate to isolate the extension phone wiring in your home which is the likely cause of your speed  drop. The wiring can act as an aerial which picks up interference.. There is equipment in the cabinet which monitorss you line every day and adjusts the speed to give you a stable connection. As you line conditions improve this DLM system will gradually allows speeds to improve hopefully  to the 40Mb/s which is the maximum for the product Sky buy from Openreach for your line. That is why Sky say wait 10 days.. 

One point the connection speed of 40Mb/s will never be the speed you see on internet speed tests as roughly 8% of that speed is required to route data correctly so, ball park, 35Mb/s is the maximum throughput a 40Mb/s line will deliver. 

When your road is updated to full fibre all of this becomes irrelevant as fibre delivers the speed you buy as there is no speed lost from the exchange. Thecservice should be also far more reliable as issues like interference disapears . However the speed your devices can access is often limited by the speed of the WiFi connection between the hub and the device which becomes the limitation as it doesn't automatically increase.

[mrbacon]

Thanks for the reply, The engineer said the issue was my faceplate was dislodged and had probably been knocked. We did have builders near where the master socket was a few weeks back doing work to the inside wall of the house so it might have been them that started it all.

I do get almost 40meg when my line is working properly this is a speed test i just did from the AAISP SPEED TEST  which i find is very accurate from my laptop thats connected at 866meg via 5ghz wifi max signal 6 meters from router if that.

Ping

15.0

ms

Jitter

1.58

ms

Download

39.3

Mbps

Upload

7.00

Mbps

If i do the same speed test from the laptop in my bedroom i get about 37-38 and that laptop connects at 2.4ghz because its in my room 90% of the time not 5ghz.

The rest of the stuff in my house almost all of it is connected to a old but fully working 1gbit ethernet network i setup many years ago. I have 2x 8 port 1gbit ethernet switches. One in my bedroom and one in the living room, and their connected to each other and one in living room also connected to the Sky router at 1gbit. So as long as the FTTP i get is not faster than 1gbit i should get full speed through the ethernet network.

However i dont need a super fast connection 40meg is pretty much fast enough for me only time it trips me up is when i need to download huge 200gb PS5 games. I would be happy with 100-300meg fiber i dont need anything super ultra fast like 1gbit.

[jamesn123]

@mrbacon 

After a fault fix it takes around 24-48hrs for the throughput to come back up & match the fixed sync speed. It sounds like your line has done that now.