Still being charged

[Freddie131]

I cancelled my sky broadband approx 30th May and have notice im still being charged for broadband . The bill I have just paid and future bills all still have broadband on . Please can you let me know how i can get this refunded and also have future payments cancelled. Thankyou

[Daniel0210]

@Freddie131 

How did you cancel and did Sky email you confirming the cancellation? 

[Freddie131]

Hello @Daniel0210 , Thankyou for your reply. I had a new broadband supplier install on 30th May and they said that they informed sky about the change of supplier. I have just checked and I received no email from sky to confirm cancellation.

[Daniel0210]

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@Freddie131 wrote:

I cancelled my sky broadband approx 30th May and have notice im still being charged for broadband . 

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@Freddie131 

If you cancelled on 30 May and had a new service provided the same day you still had the 14 day notice period so by my reckoning that finished yesterday (13 June). It may be worth calling Sky and confirming the cancellation has gone through. Another provider can only notify Sky if they also use the Openreach infrastructure. 

[GD1]

@Freddie131  Which provider did you go with?

[caesarome]

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@Freddie131 wrote:

I had a new broadband supplier install on 30th May and they said that they informed sky about the change of supplier.

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So did you cancel via Sky or did you sign up to this new supplier via the broadband switch proccess ?