If it finds an external fault it should enable you to book an engineer.
After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.
If someone has helped give them Like.
If you have found this solution helpful please tick this as the answer.
Your app is telling me that my connection is good and my WiFi is good! This is inaccurate as I have no WiFi and I have no internet connection on any of my devices
