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Discussion topic: Stalling sound and picture

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This message was authored by: RandS1

Stalling sound and picture

On all feeds my program occasionally, randomly "glitches" both sound and picture stop and then restart after a brief period. I've tried all the suggested fixes with no success. Can you help please 

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This message was authored by: Chrisee

Re: Stalling sound and picture

Posted by a Superuser, not a Sky employee. Find out more

@RandS1 not knowing what "fixes" you have tried this may repeat somthings you havectried. Simpky rdbooting your hub can help if yhe issue is due to interference from a neighbour's network using thecsame or adjacent channel. Ideally if wznting to stream video use an `Ethernet cable instead of WiFi to avoid interference.

 

However poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surface then the only answer is additional wifi sources. 

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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