Splitting 5Ghz and 2.4

[Joe+McG]

Hi, 

Hope someone can help me. 

I recently upgraded my bradband to 5G. Some of my devices will only work with 2.4 so I have attempted to log in to see if I can split however am stuck with Username and Password. Tried to do some research and tried to use "admin" as username and then the router password but this did not work. 

Tried to contact Sky for support but unable to contact by phone or get any technical support on chat at all. Have been with Sky for many many years, rarely had a question but the last time I did I was able to use chat and phone. Not a change for the better!  many Thanks 

[cookiemonsteruk]

@Joe+McG 

What 5g hub are you using?

Are you on a sky sim?

[Joe+McG]

@cookiemonsteruk 

No Sim and router model is SR203

[cookiemonsteruk]

@Joe+McG 

Ah, 5g broadband is a different kettle of fish

Are you on ultrafast ?

Username admin

Password  12 character wifi password (case sensitive)

[cookiemonsteruk]

@Joe+McG 

Full instructions to seperate wifi bands

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

[Joe+McG]

@cookiemonsteruk 

Tried using instrucitons, admin as password and then router password but no luck. 

message says "Your password will be sent unencrypted" 

[cookiemonsteruk · Accepted solution]

@Joe+McG 

Does it allow you to override that message . You are only using it on your home network and no info goes past the router

[Joe+McG]

@cookiemonsteruk 

That worked, thank you so much