@AngelaB3
This is customer to customer forum, not a messaging service to Sky support, so responses are as other customers see them and feel they have something to contribute.
Regarding your query, actual broadband and voice faults will be repaired, but unfortunately there's no proactive maintenance on demand.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
