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Discussion topic: Speed
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This message was authored by: MCFC
Message posted on 01 Apr 2026 04:28 PM
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Speed
am not getting the broadband speed am paying for can I get a refund
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This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
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Message posted on 01 Apr 2026 04:45 PM
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Re: Speed
@MCFC if the speed to your hub is lower than the guaranteed minimum for 3 days continously you can invoke the Speed Guarantee as explained here https://www.sky.com/help/articles/sky-broadband-speed-guarantee
However given speeds to your devices depend on WiFi speeds in your home these are not covered.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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