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Discussion topic: Speed slowed down full fiber

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This message was authored by: Digitaldai

Speed slowed down full fiber

When joined was getting 75mbp for first month. Now second month noticeably slower 20-40 when tested over several weeks. Is there a procedure for sky to look at it. Tested with ookla speed test. On. 75mb full fibre now.
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This message was authored by: Chrisee

Re: Speed slowed down full fiber

Posted by a Superuser, not a Sky employee. Find out more

@Digitaldai if you are running the test on a device connected to the hub by WiFi. The issue is most likely poor wifi signal in your home as low downs on full fibre services are very rare. You can check the speed test results Sky run in the service checker in the My Sky app if you click on the intial result you will see the history for tge last few weeks.

 

WiFi speeds do vary to getcreliable speedtest in your home use a device connected by ethernet and make sure nothing else is running.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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