Someone is using our Internet with a laptop or PC when we don’t have one

[Domdom94]

Someone is using our Wi-Fi as we do not have a laptop or PC

[SKY1992bf]

@Domdom94  You would need to change the router password then switch off the router and the mains by physically taking plug out for at least an hour 

this should then give you a new ip address 

[TimmyBGood]

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@SKY1992bf wrote:

@Domdom94  You would need to change the router password 

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Ideally the WiFi password and the Hub administrator password.

https://www.sky.com/help/articles/find-and-change-your-wireless-password 

[SKY1992bf]

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@TimmyBGood wrote:

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@SKY1992bf wrote:

@Domdom94  You would need to change the router password 

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Ideally the WiFi password and the Hub administrator password.

https://www.sky.com/help/articles/find-and-change-your-wireless-password 

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@TimmyBGood  good tip never knew about the admin one 

[TimmyBGood]

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@SKY1992bf wrote:

@TimmyBGood  good tip never knew about the admin one 

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It can be an issue where someone has had sight of the rear of the router (which is one reason why they shouldn't be in window sills ; )

I find it interesting that the new EE Hub model has the traditional pull-out plastic tab with the credentials label on it, but now the label text is hidden from view by being on the inside.