Discussion topic: Someone is using our Internet with a laptop or PC when we don’t have one

This message was authored by: Domdom94 · ‎09 Jun 2024

Someone is using our Wi-Fi as we do not have a laptop or PC

This message was authored by: SKY1992bf · ‎09 Jun 2024

@Domdom94 You would need to change the router password then switch off the router and the mains by physically taking plug out for at least an hour

this should then give you a new ip address

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This message was authored by: TimmyBGood · ‎09 Jun 2024

@SKY1992bf wrote:

@Domdom94 You would need to change the router password

Ideally the WiFi password and the Hub administrator password.

https://www.sky.com/help/articles/find-and-change-your-wireless-password

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: SKY1992bf · ‎09 Jun 2024

@TimmyBGood wrote:
@SKY1992bf wrote:
@Domdom94 You would need to change the router password
Ideally the WiFi password and the Hub administrator password.

https://www.sky.com/help/articles/find-and-change-your-wireless-password

@TimmyBGood good tip never knew about the admin one

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: TimmyBGood · ‎09 Jun 2024

@SKY1992bf wrote:
@TimmyBGood good tip never knew about the admin one

It can be an issue where someone has had sight of the rear of the router (which is one reason why they shouldn't be in window sills ; )

I find it interesting that the new EE Hub model has the traditional pull-out plastic tab with the credentials label on it, but now the label text is hidden from view by being on the inside.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: Someone is using our Internet with a laptop or PC when we don’t have one

Someone is using our Internet with a laptop or PC when we don’t have one

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Re: Someone is using our Internet with a laptop or PC when we don’t have one

Re: Someone is using our Internet with a laptop or PC when we don’t have one

Re: Someone is using our Internet with a laptop or PC when we don’t have one

Re: Someone is using our Internet with a laptop or PC when we don’t have one

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