Discussion topic: Smart devices and ring door bell keep going offline
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Message posted on 23 Mar 2024 01:18 PM
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Smart devices and ring door bell keep going offline
I have a number of smart plugs, light switches and a ring door bell (connected through a Ring Chime Pro) and they have been set up and running for months but over the last couple of days they keep going off line, if I unplug the hub and plug it back in some do reconnect but 2 hours later will be offline again. I am not the most technically minded but any ideas will need to be basic!!🥺
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Message posted on 26 Mar 2024 11:43 AM
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Re: Smart devices and ring door bell keep going offline
Hi @F1footyfan
Please post your router stats
Also please tell us if there has been any changes to the network in your home or any local condition changes?
Myself & Others offer our time to help others, please be respectful.
Message posted on 26 Mar 2024 11:52 AM
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Re: Smart devices and ring door bell keep going offline
Message posted on 26 Mar 2024 11:56 AM
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Re: Smart devices and ring door bell keep going offline
No changes.
I have called sky and they can not find anything wrong so sending out an engineer. He has 4 minutes to get here before he is late 🤣
Message posted on 26 Mar 2024 12:05 PM
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Re: Smart devices and ring door bell keep going offline
Your stats show a major line fault so you need an Openreach engineet to attend. Hopefully they turn up
Myself & Others offer our time to help others, please be respectful.
Message posted on 27 Mar 2024 05:40 AM
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Re: Smart devices and ring door bell keep going offline
Sky engineer came out, changed my hub, master socket and cable and all seems sorted. Even gave me a WiFi booster for upstairs. Appears the access points I have (ubiquiti) don't play very well with Sky equipment. 🤷🏼
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