Discussion topic: Smart Bulb connection

This message was authored by: Davidxx · ‎09 Jun 2026

The instructions say I need 2.4GHz not 5GHz. Which do I have?

This message was authored by: TimmyBGood · ‎09 Jun 2026

By default all current Sky Hub models broadcast the same SSID on both 2.4Ghz and 5Ghz simultaneously: this causes issues with some client devices.

One tip is to temporarily disable the 5Ghz band before running through the device setup procedure.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Davidxx · ‎09 Jun 2026

Thanks. How do I temporarily disable the 5Ghz band?

This message was authored by: TimmyBGood · ‎09 Jun 2026

If it's a white Hub, that's done in the My Sky app.

Black Hub models are administered through their onboard browser interface.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Davidxx · ‎09 Jun 2026

Assuming that I have no technical skills at all. What or where is the 'onboard browser interface'?

This message was authored by: TimmyBGood · ‎09 Jun 2026

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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