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Discussion topic: Slowing internet

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This message was authored by: Greenman18

Slowing internet

Steady speed to the hub of 73.1mb/s up until 17 november, since then been dropping, been at 14 for the last 6 days. Had an engineer booked, did something with the lines outside but no fix. Sky no help either, just looking for ideas on what else I can try?

 

Did all the normal troubleshooting (Rebooting, checking booster etc) 

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This message was authored by: JimM1

Re: Slowing internet

@Greenman18 What sky hub are you using on the connection? are you also on copper or a fibre fttc/fttp if you know! If using a sky Broadband Hub, black in colour see if you can use the link below and post your stat's up. Allow the fields to fill before you capture and post the table up as per the sample you will see on the link!

 

How to read your Sky Hub statistics

 

 

 

 

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This message was authored by: Greenman18

Re: Slowing internet

Yeah it's the black sky hub. Copper I think, certainly not fibre.

 
Greenman18_0-1764288020987.png

 

This message was authored by: JimM1

Re: Slowing internet

@Greenman18 As soon as the picture is cleared for viewing i will be able to tell from the stat's the connection type WANoE is the Fibre connection and the DSL for copper is different.

 

You can also have a look on the service checker linked below, Broadband and the > will expand to show you the last 30Day history that sky records once per day when they check your line operation!

 

https://www.sky.com/servicechecker

 

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