Slower broadband than advised/expected.

[SELECTOR10]

Hi I had Ultrafast installed on the 4th of September and since then when checking the speed we only seem to be averaging out 210-220mbps whereas we were told it should be topping 400+ can someone please urgently advise.

[TimmyBGood]

@SELECTOR10 

How are you checking the speed?

Around 200Mbs over WiFi would be entirely reasonable for 500Mbs delivery over optical cable to the Hub (which is what the Guaranteed Minimum Download Speed applies to)

[SELECTOR10]

This message was authored by:@TimmyBGoo

Thanks for the response I am using Internet speed test at Fast.com which the engineer recommended to use when he installed the fibre connection and when we checked a few times since that day and a few days after it was topping out at 400-450mbps so I'm confused why it's dropped by half that lately?

[TimmyBGood]

@SELECTOR10 

Is that from a wireless or a cabled device?

[SELECTOR10]

@TimmyBGood 

It is via wireless connections.

[jamesn123]

@SELECTOR10 

Because WiFi isnt the same minute by minute let alone day by day. Your speed will always vary over WiFi as there are many factors that can affect performance like number of devices, time of day, neighbours, distance from hub, other devices using the bandwidth etc. For an accurate reading of your broadband speed you must use an ethernet cable and this is the only metric Sky will accept 

[SELECTOR10]

@jamesn123

Thanks also for your informative esponse to my query which is most helpful.