Slow wifi

[morantmaria]

I have good conection in my TV but i dont have wifi in my phones very slow no conection

[Chrisee]

@morantmaria Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources. 

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.

[morantmaria]

The costumer support told me than i have enogh Signal but is not true..my móvil and my husband phone we dont have wifi why ?

[JimM1]

@morantmaria Is the TV connecting to the sky Hub via a wireless wi-fi connection? If so and that is fine, then there is a missmatch signal between the Hub and your mobiles, that can be any number off issues! Would be better to say what all the devices are, hub, phones etc!

[2muchTV]

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@morantmaria wrote:
The costumer support told me than i have enogh Signal but is not true..my móvil and my husband phone we dont have wifi why ?

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Do you have a strong working signal if your phone is next to the hub?

If yes, then you need to follow the suggestions given by @Chrisee