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Discussion topic: Slow speeds

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This message was authored by TomOtts This message was authored by: TomOtts

Slow speeds

Ring doorbell not showing live feed and freezing with video playback. Download speeds have slowed down. Some fire stick apps taken longer to load.

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Slow speeds

Posted by a Superuser, not a Sky employee. Find out more

@TomOtts check the service checker in the My Sky app to see if the issue is slow spedds to your hub. However in most cases the issue with Firesticks and Ring doorbells is insufficent WiFi signal in your home.

 

Firesticks are a common problem due to their size and the fact they are plugged in behind TVs which means most of the  WiFi signal is blocked bybth metal in the TV and their tiny aerial in the stick is not that efficent in receiving what does get to the unit. Amazon sell HDMI extrenders so the stick can be placed out in the open which is less tidy but far better for wifi reception. 

 

Ring doorbells are another problem device because by definition they are installed on the outside of a double thickness wall which blocks a lot of the WiFi signal. If your hub is in the hall it can work but often you need a booster close by to get sufficent signal to work. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
TomOtts
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This message was authored by TomOtts This message was authored by: TomOtts

Re: Slow speeds

Although the sky WiFi check says everything is fine. Even phones are now not playing videos on Instagram straight away.

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