Been trying for 5 weeks to cancel broadband - getting nowhere

[Colin160]

After being with Sky for more than 8 years  I tried to cancel my account 5 weeks ago and after hours of online conversations I have got nowhere.

First I was told by Sky there was a glitch in my account which they would have to resove which weeks later they evantually did. Now they say I can't cancel because a new provider has been chosen. 5 weeks and counting to terminate an account when you are out of contracts seems unreasonable.

Still not resolved.

[FLC]

With the new One Touch Switch program there is no need to cancel. You just place an order with the new supplier, which it sounds like you've done. The new provider contacts Sky to tell them you're moving, even if it's to an AltNet. Indeed cancelling with one Openreach provider when moving to another often leads to a fortnight of no service, as a cease is placed on the cancelled line meaning no action can be placed on it.

So just trust the process.

[Colin160]

1.I didn't want a new supplier

2. I spent weeks fooled by your operators telling me an issue with the system meant their was no  option to cancel

3. you will now get another months rental debited from my account despite telling you  I wanted to terminate 5 weeks ago. 
one stop was never mentioned

[Daniel0210]

@Colin160 

You'll need to call Sky to try to resolve this. In case you’re not aware you aren’t directly contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

[Chrisee]

@Colin160 suggest you raise a formal complaint see How to make a Sky complaint | Sky Help | Sky.com

Cance llations of broadband are rare as almost everyone switches service to another provider. If Sky do not satisfy your requirement then the complaint can go to the Altermative Dispute Resolution service provider.