Slow speeds

[Doodberry]

Can you tell me why my connection is so slow? Last couple of days, i have noticed browsing is sluggish and streaming is choppy.  I have tried restarting router.

[Highlinder]

@Doodberry Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

What speed does this show when you click on " Tell me more about my connection " what speeds are you supposed to get between and what is your minimum speed.

[cookiemonsteruk]

@Doodberry 

Can you run tests on your my sky app and post the info in more about your connection

[Doodberry]

I usually get around 27 down and 5 up

[Doodberry]

[Highlinder]

@DoodberryFrom your post and you saying you normally get 27 down and 5 up, that is what your router stats are showing. On the broadband test, what happens if you like on the amber warning, does this give you any information?

[Doodberry]

nope, cant click on warning.

[Highlinder]

@DoodberryWhat happens when you click on improve my speed?

[cookiemonsteruk]

@Doodberry 

The fact that you are getting a warning justifies you calling sky and ask them to do a line test and  see if they can find a fault

[Doodberry]

It dose a test then takes me through steps to see which mastersocket i have and to check cables are all connected.

[Doodberry]

This has just displayedI havent had any bad weather. Oh well, at least it looks like they are aware.

[Highlinder]

@DoodberryThis is the same as everyone seems to get no matter the time of year or weather that has happened, would seem it is some cop out from Sky.