0

Discussion topic: Slow speeds and have speed grantee

Reply
This message was authored by Haycock27 This message was authored by: Haycock27

Slow speeds and have speed grantee

We were having slow speeds for a couple of days, so BT came out and checked the line but found the fault was with the socket, which was replaced and left saying it's  back up 40mbp but returning back from work I've checked the speed via the my sky app and still only working from about 5.6mbps - 5.8 mbps as you can see I have a guaranteed speed of 23mbps and not getting anywhere near that at the moment hope you can help

Reply

All Replies

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Slow speeds and have speed grantee

Posted by a Superuser, not a Sky employee. Find out more

@Haycock27 

 

Could you post your hub stats

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

 

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by JimM1 This message was authored by: JimM1

Re: Slow speeds and have speed grantee

@Haycock27 If this is just a quite recent repair it does take 24hrs before you will see the speed return to the previous or normal that you consider, even when you look at the settings on sky or the router.  

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion