Slow speed and poor connection

[AlexandraBoughe]

Since switching to sky broadband we have had extremely slow internet compared to Bt who we were with previously for 4 years. It disconnects devices especially televisions all the time from the hub and then connection is incredibly slow on mobile phones to the point that we are paying for extra Gb on our phones because at times it's not useable! 

[jamesn123]

Hi @AlexandraBoughe Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump... 

[AlexandraBoughe]

It doesn't give me the option to show statistics as outlined in your line above. I have ran a test don't know if this is what you require but I cannot attach here.